Shipping & Returns

 

Shipping and Delivery

 Orders are dispatched within 3 business days from receipt of order/payment, and shipping times are estimated at between 2 – 5 business days depending on customer location.

 Freight charges are calculated in real time in the shopping cart, dependent on weight, volume and location.

As we currently use fulfillment services from more than one supplier you may receive your order in two separate packages at no extra charge to you. If you receive your order and it is incomplete, please contact us to confirm if the remaining of your order is on it's way. We will endeavor to notify you if your order will be split.

Warranty

All products sold are guaranteed against defects and workmanship for a period of one year from date of purchase. The product is covered under warranty only if it was used for the purpose it was intended. This warranty is void in the event of misuse or abuse of the product. 

Products which are found to be defective will be credited. If a replacement is required, it will be charged at the standard customer rate and shipped freight free.  Deviant Den Adult Shop will not offer credit for inventory returned with no fault found, or as a result of inventory ordered which is surplus to requirement or is older than 6 months from date of purchase.

Deviant Den Adult Shop may distribute non-apparel products that are intended for use strictly as adult novelty toys for entertainment. They are not intended for medical use and have not been clinically tested. No medical claims are warranted or implied by the use of these products.

 

Damaged Stock or Shortage in Shipment

 Deviant Den Adult Shop does not assume liability for damaged or missing stock and each case is to be handled based on individual circumstances. The customer is to accept the shipment and note “Carton was broken or damaged” with the courier. The customer must notify Deviant Den Adult Shop within 5 days after receipt. Photographic evidence together with a copy of the courier note (“carton broken or damaged”) is required prior to any further investigation and replacement.

 

Red Light Australia